Let's Reset

This situation I'm about to describe is a pretty standard. A customer calls in with a problem with his/her DVR. "It just stopped working. I can't record a thing!" Nine out of ten times, the customer can remedy the problem themselves. Believe me, I just had a 70 yr old woman and her 90 yr old mother do it with a little coaching from me via phone.

When your DVR suddenly stops working, but is still on, it most likely just needs to be reset. There are two types of resetting. The average customer would not be able to perform a hard reset which would cause the loss of all recordings. However, a soft reset could be performed by a one year old. This is simply unplugging and plugging back in the power cord of your DVR.

Doing this enables the DVR to reboot as  you will, and well as enable multiple boxes to sync up and allow recordings to be saved on multiple boxes.

He's just being friendly...

It's standard for a tech to call before arriving to a customer's home to inform the customer of the time of arrival. One of the questions we are supposed to ask is if there are pets in the home, specifically dogs.

It's incredibly frustrating when, coming into a customer's home to fix a problem, the family dog begins yapping/barking. No, I don't want to have your "loveable" little pooch yapping in my ear for the next hr while I work. No, I don't believe you when you say "he's a really friendly dog" while he's barking, growling, and lunging at me.

Really, I get it. I'm a stranger in this animal's home. However, if you want your problem fixed, put the animal away. I don't want to get bit by you "sweety," and I don't want to punch your yappy baby in the mouth.